Refund Policy

PAYMENT & REFUND POLICY

Weight Optimization Partners ("Company") collects program fees directly from patients for the bundled non-clinical operational and technology services that support each program (intake coordination, scheduling, communication, lab logistics, medication shipping coordination, and similar). Where applicable, those program fees may also include amounts that Company collects on behalf of the affiliated Practice for medical services rendered, which Company then remits to the Practice under their commercial agreement.

NO GUARANTEE OF TREATMENT Completing intake forms, laboratory testing, or medical evaluations does not guarantee qualification for treatment. Only a licensed clinician of the affiliated Practice, exercising independent medical judgment, can determine whether treatment is appropriate. If you are not approved for treatment by the affiliated Practice's clinician, the program fee is fully refunded.

REFUNDS BY DELIVERY MILESTONE Once a patient is approved for a program, refund eligibility is prorated by what has actually been delivered as of the date of the cancellation request:

• Before any consultation has occurred and no labs have been ordered: full refund of the program fee.

• After the intake consultation has occurred but before any laboratory order has been processed: program fee refunded less the cost of the consultation actually rendered.

• After laboratory orders have been processed or medication has shipped: program fee refunded less the cost of the lab panel, the consultation actually rendered, and any medication that has shipped, plus a pro-rated refund of any unshipped medication that was prepaid.

Refund requests should be sent to the email address listed in the site footer. Company will process eligible refunds within 30 days of receiving the request and confirming the delivery milestone.

INSURANCE Programs are cash-pay by design. Company does not bill insurance for any portion of a program. Itemized receipts are available on request for HSA, FSA, or out-of-network insurance submission, but reimbursement is between the patient and their insurer.

FRAUDULENT ACTIVITY Patients suspecting fraudulent payment use should contact their financial institution immediately. Suspected fraud should also be reported to Company at the email address listed in the site footer so that the affected account can be secured.

CONTACT For questions about this policy, contact Company at the email address listed in the site footer.